Buying used should not mean buying blind. Every device we sell carries a 7-day dead-on-arrival window and a 6-month functional warranty, on top of the testing it passed before it was listed.
If a device arrives with a fault it did not have when we tested and photographed it, contact us within 7 days of delivery. We arrange a free courier collection, and once the fault is confirmed you choose: a full refund, or a replacement unit of the same grade.
After the DOA window, every device carries a 6-month warranty against functional faults under normal use — the screen, battery, charging port, cameras, buttons, Face ID or Touch ID, or speakers failing. We repair or replace the unit at our cost.
The warranty sits on top of testing, not instead of it. Every unit is checked against blacklist databases, wiped, confirmed free of Activation Lock, and run through the same checklist:
Contact us with your order number and a description of the fault. We arrange collection, confirm the fault, and repair, replace or refund depending on which window you are in. Full terms are in our returns and warranty policy.