Returns & warranty

Contact us within 7 days of delivery if a unit arrives with a fault it didn’t have when we tested and photographed it. We’ll arrange a free courier collection and, once we’ve confirmed the fault, a full refund or a replacement unit of the same grade, your choice.

After the 7-day DOA window, every device carries a 6-month warranty against functional faults: things like the screen, battery, charging port, cameras, buttons, Face ID/Touch ID, or speakers failing under normal use. We’ll repair or replace the unit at our cost.

The warranty doesn’t cover:

• Accidental damage: drops, cracked screens, liquid damage
• Damage from unauthorised repairs or modifications
• Normal battery wear after the point of sale (every unit is guaranteed above 80% at delivery)
• Cosmetic wear consistent with the grade you purchased

If you’ve simply changed your mind, you can return an unused device in its original condition within 7 days of delivery for a refund, minus the cost of return shipping. Contact us before sending anything back.

Email us your order number and a description (and photos, if it’s a fault) of the issue. We typically respond within one working day with next steps and, where needed, a courier collection.